Refund policy

This policy applies in addition to your statutory rights under applicable consumer protection laws.

1. Digital Product Delivery

All products sold on our platform are digital items. Upon successful payment, your order will be delivered immediately to the email address provided during checkout.

Please double-check your email address before completing your purchase. We also send a confirmation email, so you can verify it arrived. If you don't see it within 5 minutes, check your spam folder or contact us.

Please double-check your email address before completing your purchase — your digital product will be delivered to that address immediately after payment. If you don't see it within 5 minutes, check your spam folder. If you still can't find it, contact us with your order number and we'll do our best to help.

2. Purchase Policy (No Returns or Exchanges for Personal Reasons)

Due to the instant-access nature of digital products, we do not accept returns, exchanges, or cancellations once the digital product has been delivered to your email.

Refunds are not provided for:

• Change of mind

• Accidental or duplicate purchases

• Device or software incompatibility (please check system requirements before purchase)

• Minor layout or design variations from preview images — previews are for illustrative purposes only, and actual layouts may be updated over time to improve your experience

3. Exceptional Cases & Customer Support

We value your satisfaction and understand that exceptional circumstances may arise. If you encounter any issues with your order — such as:

• Incorrect or corrupted file delivery

• Technical problems with the product link

• Billing errors on our side

— please contact our customer support team.

Customer Support Email: ccchina.service@gmail.com

Required Information: Please include your Order Number, the Email Address used for the purchase, and a brief description of the issue (screenshots appreciated if applicable).
Please contact us within 7 days of your purchase — our customer service team will review your request on a case-by-case basis and respond within 1–3 business days.

4. Fair Resolution Commitment

If an issue is caused by our error — for example, the product does not work as expected, severely mismatches its description, or fails to function as advertised — and the issue is not due to change of mind, accidental purchase, or device incompatibility, we will first make our best effort to resolve it. If the issue remains unresolved, we will arrange a full refund.

5. Statutory Rights

This policy does not affect your statutory rights regarding product fitness for purpose or accuracy of content description.