Privacy policy

Last updated: August 1, 2026

SeeSee China operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SeeSee China is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

Because our services focus on custom travel consulting and digital itinerary planning, we practice strict data minimization. We collect:

  • Travel Preferences & Questionnaire Data: Information you voluntarily provide to help us tailor your trip, including your preferred name/alias (real name is NOT required), group size, travel dates/seasons, target cities, preferred attractions, travel intensity, and budget preferences.
  • Contact Details: Your email address (used strictly to deliver your customized itinerary, order confirmations, and customer support).
  • Transaction & Billing Details: Payment status, order details, and transaction history. (Note: All payments are processed securely by third-party payment gateways (e.g., PayPal/Stripe via Shopify). We do not collect or store your full credit card details).
  • Technical & Device Information: Automatically collected information when you visit our site, including IP address, browser type, device information, and usage data via cookies to improve site performance.

How We Use Your Information

We use your information exclusively to:

  • Deliver Customized Services: Process your responses to design, personalize, and send your tailored China travel itinerary and consultation guide;
  • Customer Support: Answer your inquiries, assist with order issues, or provide follow-up travel advice via email (ccchina.service@gmail.com);
  • Service Improvement & Security: Maintain store security, prevent fraud, and optimize our website experience;

We do NOT sell, rent, or trade your personal or questionnaire data to any third parties for marketing purposes.

How We Disclose Personal Information

We only share information with trusted service providers necessary to operate our business:

  • Shopify & Service Providers: We share necessary data with Shopify (our hosting and e-commerce platform) and automated service tools (e.g., email delivery tools) strictly to fulfill your order.
  • Legal Compliance: If required by law, subpoena, or government regulations to protect our legal rights. Any disputes arising from your use of our Services or this Privacy Policy shall be governed by the laws of the People's Republic of China and submitted to the competent courts in Shanghai, China.

Children's Data

Our Services are not directed to individuals under the age of 18. By using our Services, you confirm that you are at least 18 years old or have parental/guardian consent. We do not knowingly collect personal information from children.

Security and Retention of Your Information

We implement reasonable technical and organizational measures to protect your personal information and questionnaire responses. However, please be aware that no security measures are 100% impenetrable, and we cannot guarantee "perfect security."

How long we retain your personal information depends on operational and legal requirements. Questionnaire responses and order history are retained only as long as necessary to fulfill your travel service, provide customer support, resolve disputes, or comply with accounting and legal obligations.

Your Rights and Choices

Depending on your location (e.g., EU/GDPR, California/CCPA), you have the right to:
  • Access / Delete / Correct: Request a copy of the data we hold about you, or request that we delete your questionnaire responses and email records.
  • Opt-Out: Unsubscribe from non-essential promotional emails at any time.
To exercise any of these rights, please contact us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at ccchina.service@gmail.com or contact us at Building 2, No. 25-1 Hongcao Road, Xuhui District, Shanghai, 200233, China. We aim to respond to all inquiries within 1–3 business days. For faster assistance, please include your order number and the email address used for purchase in all correspondence.